Clinics & Services

The following services are run, by appointment, at the surgery:

Midwife Antenatal Clinic

• Tuesday morning. 

Coronary Heart Disease Prevention Clinic 

• Please arrange an appointment via the receptionist. 

Diabetic Clinic 

• Please arrange an appointment via the receptionist. 

Asthma Clinic 

• Please arrange an appointment via the receptionist. 

Cervical Smear Clinic 

• Please arrange an appointment via the receptionist with a female doctor or one of the nurses. 

Childhood Immunisation Clinic 

• You will normally receive written advice from the surgery when routine immunisations are due. School-age children will be contacted directly by the School Health Department. 

Well Baby Clinic 

• Is held at Branksome Childrens Centre, Poole Road (opposite Tesco) Tuesday 11am to 12.30pm

  Under 1’s group is 9.30-10.30am Tuesdays in term time at the same place.

Contraception Services 

• By appointment with your GP. 

Child Health Surveillance

• By appointment with your GP.

Minor Surgery Services 

• If your doctor suggests that you need a minor operation, please arrange a combined appointment with the doctor and nurse. The doctor will advise you as to the duration of the appointment required. 

Well Person Clinic 

• Basic health checks by appointment with the healthcare assistant. 

Travel Advice/Immunisation 

• A full travel advice service is offered. Some holiday vaccinations attract a fee. We are an accredited Yellow Fever Centre. Please arrange an appointment with the nurse. 
• Please note that a charge will be made for non-attendance to a pre-booked travel clinic appointment. 

Wart Clinic 

• Doctors can all treat warts in a normal surgery on Monday afternoon / evening by cryotherapy - a form of freezing with liquid nitrogen. If you think you need treatment, please make an appointment with a doctor.
  .Phlebotomy 

• Please make an appointment via the receptionist. 

Carer Advice 

• The surgery has a “Carer's Lead” to give advice and information on services relating to carer's needs. If you care for someone by providing personal care and help with daily living requirements on a regular basis and without payment, then you are able to register as a carer at the surgery. 
• Please contact reception for further details or telephone the surgery and ask for Mrs Jackie Williams. 

In-House Services

The practice provides a variety of services for its patients which would normally only be provided in hospital. These include: physiotherapy, counselling and dietary advice. Access to these services is by referral from your GP.

Nurses Clinics

Travel immunisation advice/injections, cervical smears, wound dressing, removal of sutures, routine injections, blood tests, general treatment of minor injuries, ECG tests, flu vaccinations (Oct/Nov), ear syringing, blood pressure checks and asthma and diabetic clinics.

Compliments & Complaints

If you have any compliments please would you put them on the NHS Choices website http://www.nhs.uk or let the Practice Manager know.  If you have any complaints please follow the in-house complaints procedure which is advertised in reception. 

 

Test Results

Please telephone between 9.30am - 6.00pm for your results. Do not telephone before the requested time as priority must be given for urgent visits and appointment requests.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice. You will need to know the specific test results that you require. Some tests take longer than others to process. If you have had several tests then the receptionist will not necessarily know whether all the results are back unless you can identify them.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.

Please do not expect the reception staff to have any medical knowledge. They are instructed only to tell you the doctor’s comment on your result. If any test is abnormal or you require further discussion or interpretation then please refer to your doctor.

Sickness Certificate

A sickness certificate completed and signed by the doctor is only required when a period of continuous absence from work due to illness is of eight days' duration or longer. For absence up to three working days no certificate is required. Between three and seven days' absence due to illness is covered by a self certification form (SC2) obtained from your employer. All employers should be aware of these regulations and a fee may be charged for any certificates outside the statutory DSS arrangements.

When do I have to pay a fee

The partners offer a range of non-NHS services and fees are charged accordingly. Lists of chargeable fees are on display in reception and the waiting rooms.

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