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Practice Charter

doctor_and_elderly_patientPractice Responsibilities

  • Professional and staff names will be given on request. 
  • Appointments will be made by telephoning 0844 477 8666 or by calling at the surgery during opening hours. If you need a doctor in an emergency then ring 0844 477 8666 at all times. You will be put through to the duty doctor or given the number of the deputising service on duty at that time. 
  • We will try to see you within 20 minutes of your appointment time. 
  • You will be offered an explanation if we cannot do this. 
  • We will visit you at home if you are too ill to come to the surgery. 
  • If you need to speak to your doctor on the telephone the receptionist may ask you to ring back at a designated time. 
  • All repeat prescriptions will be ready for collection a minimum of two working days after the request has been recieved. 
  • We have the right to remove patients from our list if they repeatedly and persistently ignore their responsibilities to us and other patients. 
  • You will be treated as an individual and will be given courtesy and respect at all times. 
  • You have the right to be treated with confidentiality. 
  • If you have any queries, compliments or complaints (full procedure explained below), then speak to a member of staff or make an appointment to see the appropriate member of staff. If you have any comments to make regarding our services or suggestions as to how we can improve these for you, please address your letter to Dr Thomas or put a suggestion in the suggestion box provided in the entrance foyer together with your name and address. 

Patients' Responsibilities 

  • doctor_examining_earPlease let us know if you change your name, address or telephone number. 
  • Please telephone for urgent appointments before 9.30am if at all possible. 
  • Please do not call out of hours except in a real emergency. Wherever possible, it is best to wait for the next surgery. 
  • Please remember that the doctor of your choice may not always be available due to commitments such as holidays or study leave. 
  • Please do everything you can to keep appointments. 
  • Tell us as soon as possible if you cannot keep any appointment. 
  • If you need a home visit then please telephone the surgery before 9.30am. The less time the doctor spends travelling, the more time is available for patients. Please do not ask for a home visit unless you are too ill to come to the surgery.
  • Results can only be given to the person on whom the test was taken unless authority is given for its release by the doctor. 
  • Please remember to check your stocks before ordering repeat prescriptions. Do not stockpile medicines. 
  • If you are seriously unhappy with us or the services we provide, you have the right to leave our list and register with another practice. 
  • We ask that you treat the doctors and all the practice staff with the same courtesy and respect that you expect from them. You will find that this will lead to a much better and more efficient service.
 
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